Scott McFadzen has a background of more than 20 years of progressive experience in restoration and specialist remediation services. Scott is an RIA Water Loss Specialist (WLS) one of the highest designations in the restoration industry. Scott is a Registered Third Party Evaluator with International Dry Standard Organization.
Scott is an IICRC-approved WRT instructor and provides instruction to students who wish to acquire their Water Restoration Technician (WRT) certificate. He is also an IICRC-approved TCST instructor, providing specific information for the proper maintenance and cleaning of trauma, crime scenes, and other possible infectious and hazardous areas for students wanting to acquire their Trauma & Crime Scene Technician (TCST) certificate.
Scott sits on the IICRC S500 Standard Consensus Body and the IICRC S700 Standard Consensus Body as a voting member. He is also a non-voting member of the IICRC S550 community.
Scott is involved in the Australian RIA Education committee and is an RIA Member.
In 2018, Scott developed Coach8 and was approved by the IICRC to teach classes that prepare students for IICRC certification following strict IICRC policies.
Scott is able to provide a unique approach to development of restoration procedures for companies from his wealth of training and experience in the field. Scott regularly consults with other restoration companies, loss adjusters, claims staff and insurance companies on claims handling.
In all aspects of Scott’s work, he focuses on ensuring that the correct policies, programs and standards are used and new exciting ideas are implemented when practical. He specialises in providing practical advice for governmental authorities, insurance adjusters, associations and training organizations, and building relationships across different sectors of the industry.
Scott has been an industry spokesman for many years, speaking at national events such as the Australian Mould & Restoration Conference, the RIA Conference and Tradeshow, Ausclean Pulire, and the Australasian Institute of Chartered Loss Adjusters Conference. As a representative of the Specialised Cleaning & Restoration Industry Association, Scott courageously provided a contractor’s perspective with Australia’s largest insurers regarding the desolation of industry pricing structures.
Scott became the National President of SCRIA (Specialised Cleaning & Restoration Industry Association) for 2 years in 2016.
Rachel Adams has been involved in the water damage and environmental health industries for more than 23 years. She holds a dual bachelor degree in Environmental Health Sciences and Medical Technology (Toxicology) from Purdue University. She is certified by the American Society of Clinical Pathologists. She also holds a Master Restorer designation from the IICRC through her training, dedication and field experience.
Rachel was founder and President of Indoor Environmental Management, Inc (IEM) in 1994 in which she conducts inspections of both residential and commercial buildings throughout the country. IEM grew to develop one of the leading consulting and state-of-the art laboratory serving the needs of clients throughout the country.
Rachel served on the Board of Directors for the Institute of Inspection, Cleaning, Restoration Certification (IICRC) and was appointed to serve as the Technical Advisory Committee Chair for the development of the IICRC Applied Microbial Remediation Technician (AMRT). Rachel serves on the committee to write and establish guidelines and updates for the standard of care for mold remediation, also referred to as the S520, Standard and Reference Guide for Professional Mold Remediation. Courses that she currently provides for IICRC certification include, AMRT (Applied Microbial Remediation Technician (AMRT), Water Damage Technician (WRT), Applied Structural Drying (ASD), Health and Safety Technician (HST), OSHA 10 and 30 hour compliance courses, Lead RRP Licensing Training, Building Investigation and Environmental Microbiology Sampling.
She serves as an Honorary Board of Director for the Society of Cleaning and Restoration Technicians (SCRT) and is an Associate member of the American Conference of Governmental Industrial Hygienists (ACGIH) and the American Industrial Hygiene Association (AIHA).
Rachel serves as an expert witness for litigations involving both defendants and plaintiffs. Her ability to provide data interpretation and evaluate protocols has made her a preferred specialist in her field. As an OSHA outreach trainer, she provides health and safety audits, training and regulatory compliance.
Rachel has published several articles in professional trade journals and participated in numerous research projects funded by both public and private institutions to improve structural drying techniques and promote healthier indoor environments.
Josh Miller has been involved in the cleaning and restoration industry for over 23 years. He has served in various roles during that time. Some of these have included carpet and upholstery technician, water mitigation specialist, project manager, operations manager and consultant. Working for and consulting with numerous companies throughout the United States helps him teach and guide students he has the privilege to meet while teaching.
Josh is currently the Director of Technical Training for Rainbow International in Waco, Texas. In this capacity he helps the Rainbow Technical Team to provide training and support to both new and existing franchise business owners as they work to grow their company. The IICRC courses that he provides instruction for include: Water Restoration Technician (WRT), Applied Structural Drying (ASD), Odor Control Technician and Fire and Smoke Restoration Technician (FSRT).
Josh has all three IICRC Master Designations as well as Council-certified Structural Drying Supervisor (CSDS) from the American Council for Accredited Certification (ACAC). Additionally, he is a Certified Restorer© (CR), Water Loss Specialist© (WLS), Certified Mold Professional© (CMP) and Contents Loss Specialist© (CLS) through the Restoration Industry Association (RIA).
Josh currently serves on the RIA Board of Directors as well as recently being appointed to serve as the chairperson for the RIA Education Committee. Along with Lorne McIntrye, Josh started to serve as one of the Instructors for the Water Loss Specialist (WLS) Prep Course each year.
Michael Gordon has worked in the field of cleaning and restoration since 2001. Hailing from a training background, Michael and his wife run a restoration company in the Wide Bay region. Over the past 17 years he has had the opportunity to work on hundreds of fire and water damage jobs. His work ranges from residential to commercial buildings including losses after cyclone events.
Michael is a Certified IICRC Master Textile Cleaner, Master Fire and Smoke Restorer. As an approved IICRC instructor he teaches for Coach8 in Australia. Michael is active in the field of restoration and is passionate about giving back to the industry and contributing to a more professional and open environment where all restoration technicians are able to work towards a common goal and move the industry forward.
Charlie Lodge has more than thirty years of practical experience in the cleaning and restoration industry. He has owned two restoration and maintenance businesses, and was renowned in the insurance industry for his ability to perform specialised stain-removal techniques. Charlie holds IICRC Master status qualifications, and he has been an IICRC-approved instructor since 2001. Charlie has also completed specialised training in adult education and achieved a qualification in Workplace Training and Assessment in Australia and New Zealand.
Charlie is currently the Director of Master Training and Testing Ltd, working as a methamphetamine testing and industry training provider and consultant. He was the first person to bring methamphetamine decontamination training courses to New Zealand and Australia. Charlie was a founding member of the Carpet Cleaners Association of New Zealand, and he has served on the IICRC Instructors Advisory Panel (IAP).
IICRC instructor Melody David is a second-generation carpet-dyer with experience in all facets of carpet dyeing, manufacturing and colour repair. Now President of Americolor Corp (americolordyes.com), America’s largest and oldest producer of carpet dye, she teaches internationally and is appreciated for her no-nonsense approach. Melody’s hands-on training program offers students real-world examples in an easy-to-understand format.